<2> IRS Struggled To Onboard New Hires Even Before Current Woes, Report Finds
<3> Taxpayers Face Uncertainty as IRS Expands Amid Staffing Shortages
The Internal Revenue Service (IRS) has long been plagued by staffing shortages, with thousands of new hires struggling to get up to speed even before the current woes. A recent report from the Treasury Inspector General for Tax Administration (TIGTA) has shed light on the agency’s struggles to onboard new employees, raising concerns about the upcoming tax filing season.
<3> New Hires Lacked Training and Equipment
According to the TIGTA report, thousands of new IRS hires during the agency’s 2024 expansion lacked basic training and equipment, making it difficult for them to perform their duties effectively. The report found that many new hires were not provided with the necessary tools, such as computers and software, to complete their work.
<3> Consequences of Inadequate Onboarding
The consequences of inadequate onboarding are far-reaching, with taxpayers facing uncertainty and potential delays in receiving their refunds. The IRS relies heavily on its employees to process tax returns and respond to taxpayer inquiries, and without proper training and equipment, the agency’s ability to perform these tasks is severely compromised